At Roxfit, your satisfaction is our priority.
We understand that sometimes things may not fit or feel the way you expected — and that’s perfectly okay.
That’s why we’ve made our Return & Exchange process simple, transparent, and hassle-free.
🕒 Return & Exchange Period
You can request a return or exchange within 7 days of receiving your order.
After 7 days, unfortunately, we won’t be able to accept returns or exchanges.
👕 Eligibility for Return or Exchange
To be eligible, please ensure:
- The product is unused, unwashed, and unworn.
- All tags and packaging are intact.
- The item is returned in the same condition as received.
Items that show signs of wear, damage, or alteration are not eligible for return or exchange.
🚫 Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Innerwear or undergarments
- Accessories (caps, socks, etc.)
- Discounted or clearance sale items
🚚 How to Initiate a Return or Exchange
- Contact our support team within 7 days of delivery via:
📧 support@roxfit.in
📱 WhatsApp: +91 [Your Number Here] - Mention your Order ID, product name, and reason for return or exchange.
- Our team will guide you through the process and share the return address.
- Once we receive the product and it passes the quality check,
- Exchange: Your new item will be shipped.
- Return: Refund will be processed to your original payment method (within 5–7 business days).
💸 Return Shipping Charges
- If the item delivered is damaged, defective, or incorrect, we’ll bear the return shipping cost.
- For other reasons (like size or preference), the customer will bear the return shipping charges.
🔁 Size Exchange
We offer one-time free size exchange (within 7 days of delivery) for most products, subject to availability.
⚠️ Important Note
- Please make sure to pack the product properly to avoid damage during return transit.
- We reserve the right to deny returns or exchanges if the product doesn’t meet the above conditions.
🧾 Contact Us
For any questions or assistance related to returns or exchanges:
📧 support@roxfit.in
📱 WhatsApp: +91 8816044775
📍 Beri Gate, New Bus Stand Road, Jhajjar, Haryana 124103
At Roxfit, we’re committed to ensuring every customer has a smooth and satisfying shopping experience. Your trust means everything to us — and we’ll always strive to make it right.